International Move Coordinator – Serbia
Belgrade
Full-time
Moving
1st September 2028
A warm welcome to Matrix Relocations. As an International Move Coordinator, you will play an essential role for the smooth functioning of both domestic and international removals.
Immediate Requirements:
- Immediate availability is an advantage.
- Higher education in a relevant field is required.
- Prior customer service experience in a logistics and transportation organization is ideal.
Qualifications and Skills:
- University degree in economics, transport, commerce, law, or a related field.
- Proficiency in English and Serbian; knowledge of a third language is an advantage.
- Accuracy in data inputting and excellent customer focus.
- Good computer proficiency, including MS Office and ERP systems like Sirius Online.
- Expertise in international transport is essential for this role.
Personal Traits:
- High competency in multitasking
- Self-motivated, organized, and detail-oriented with efficient conflict-resolution skills.
- Strong team orientation, leadership qualities, and quick decision-making skills.
- Ability to manage workload, prioritize tasks, and meet deadlines in a fast-paced firm environment
- Clear and effective communication skills, both written and verbal
- Detail-oriented and problem-solving mentality
Responsibilities:
- Coordinating all aspects of international moves, managing multiple clients at all times.
- Executing top-tier customer service while managing a constant inflow of calls and emails at all stages of client interaction, from quotes and requests to ongoing moves and post-move questions.
- Daily lead and quote assessments.
- Always on the lookout for new business opportunities.
- Maintaining correspondence with various partners and foreign companies and including managing calendars and schedules.
- Ensuring prompt invoicing within 24 hours of job completion.
- Tracking invoices and inputing them into ERP Sirius Online, overseeing their prompt payment.
- Bonuses are provided when financial and operational targets are reached.
A little bit about us:
Matrix Relocations, founded in 1990, is a dominant player in the global mobility and defense logistics industry in South East Europe. We are known for delivering exceptional services with a focus on detail. Our diverse client base includes governments, military organizations, small to large companies from different industries and locations worldwide, and the diplomatic corps.